1. Terms & Conditions
1. About Us
This website is operated by Custom Key Rings (“we”, “us”, “our”). We provide custom-made key rings for purchase online within Australia.
2. Acceptance of Terms
By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website or place an order.
3. Products & Custom Orders
- All key rings sold are custom-made based on the specifications provided by the customer.
- Colours, finishes, and final appearance may vary slightly from on-screen previews or mock-ups.
- Once production has commenced, custom orders cannot be cancelled or changed.
4. Minimum Order Quantity
- The minimum order quantity is 100 units per design.
- Orders below this quantity will not be accepted.
5. Pricing & Payment
- All prices are listed in Australian Dollars (AUD) unless otherwise stated.
- Prices exclude delivery costs, which are calculated separately based on delivery location.
- Full payment is required before production begins.
6. Delivery & Shipping
- Delivery costs vary depending on your location and will be confirmed at checkout or via invoice.
- Estimated delivery times are provided as a guide only and are not guaranteed.
- We are not responsible for delays caused by couriers, customs, or events outside our control.
7. Returns & Refunds
- Due to the custom nature of our products, returns or refunds are not available for change of mind.
- If your order arrives damaged or incorrect, you must notify us within 7 days of delivery with supporting evidence (e.g. photos).
- Remedies will be provided in accordance with the Australian Consumer Law (ACL).
8. Intellectual Property
All content on this website, including images, text, logos, and designs, is owned by or licensed to us. You must not use or reproduce any content without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or products.
10. Governing Law
These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of Australian courts.
2. Privacy Policy (Australia – Privacy Act 1988)
1. Introduction
Custom Key Rings respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details and artwork/files you provide
- Payment information (processed securely by third-party providers)
3. How We Collect Information
We collect personal information when you:
- Place an order through our website
- Contact us via email or contact forms
- Request a quote or provide artwork for custom key rings
4. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate about your order or enquiries
- Arrange delivery
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
5. Disclosure of Information
We may disclose your information to:
- Payment processors
- Delivery and courier services
- Service providers required to operate our business
All third parties are required to handle your information securely.
6. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online system is completely secure.
7. Access & Correction
You may request access to or correction of your personal information by contacting us at [email address].
8. Cookies
Our website may use cookies to improve functionality and user experience. You can disable cookies through your browser settings.
9. Complaints
If you believe we have breached your privacy rights, please contact us. We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy enquiries, please contact:
Email: order@customkeyrings.au
Business Name: Custom Key Rings